Installnet IT & Technology Weekly

July 27 – August 2, 2026

Prepared by Aaron Weinberg, CTO
Covers: Facilitynet · Installhub · API · Notifications · Corporate IT

Platform Availability30 DAYS

99.95%

Worst production system (API) · target 99.9%

Prior 30 days: 99.89%

Above target

RoadmapSNAPSHOT

Active high-priority features

Last week: 5

1 shipped · 2 phase-two items added

Portfolio MixSNAPSHOT

17%·62%·21%

Share of active investment: Grow · Do · Run (targets 25% · 50% · 25%)

April baseline: 18% · 59% · 23%

Grow: 17% vs 25% target

Security FindingsSNAPSHOT

90% in SLA

123 open: 7 Critical, 34 High, 82 Med/Low

Last week: 90% · 123 open

Working through the backlog

Recover — DR & BCPSTATUS

15 min RPO ✓

Database and M365 restores both verified by test

Database Jul 26 · M365 Jul 21

DR exercise is the last open item

Operate — System Availability & Incidents

Uptime per production system (trailing 30 days) and every customer-visible incident of 5+ minutes in the last 4 weeks

Facilitynet99.99%

Installhub100.00%

API99.95%

Notifications100.00%

Marketing sites100.00%

One tick per day, July 4 – August 2. Green = clean day · faded green = brief blips, minutes total, site stayed up · amber = site-level outage · red = major outage (hours) · gray = planned maintenance. Target: 99.9% per system; values exclude planned maintenance.

Date	System	Impact	Duration	Status
No customer-facing incidents in the last four weeks.

This is the fourth consecutive week with no customer-facing incidents, and the last unplanned outage was 40 days ago (June 24). Every production system met or exceeded the 99.9% availability target. Saturday server patching ran inside its maintenance window with no site impact.

Build — Roadmap Delivery & Investment

Where development investment is going (Grow / Do / Run), and the active high-priority features

Grow the business17% (target 25%)

Do the business62% (target 50%)

Run the business21% (target 25%)

Refreshed this month across all active scored work. Grow remains below the 25% target, with Do absorbing the difference.

Feature	Owner	Stage	Target	Status
Scope of Work Standardization, Phase 2 (PROD-547)Do	Aaron	In development	Q3 2026	In development
Company Hierarchy, Phase 2 (PROD-544)Do	Aaron	In development	Q3 2026	In development
HubSpot Integration (PROD-480)Grow	Eric	In development	Sep 30, 2026	In development
Market Segment tagging in SP Locator (PROD-513)Do	Aaron	Ready to develop	Q3 2026	Queued
Functions & Permissions Overhaul (PROD-536)Do	Aaron	In design	Q3 2026	In design
Digital signature workflow (PROD-43)Do	Aaron	Ready to develop	Q4 2026	Queued

Shipped this week: Company Pages Hierarchy Updates (PROD-382). Q3 value shipped: 46 points across two features. Both shipped features now have phase-two work underway, incorporating feedback from the teams using them. HubSpot Integration, the one growth-focused item in flight, now targets the end of September. Also in progress: clearing the backlog of accumulated bugs and small enhancements.

Secure — Risk Posture

Open security findings across application code and third-party software, measured against the resolution SLA

Severity	Open	Past SLA	SLA Target
Critical	7	1	14 d
High	34	9	30 d
Medium	64	2	90 d
Low	18	0	180 d

90% of open findings are still inside their resolution window.

This week

Leveraging a secondary tool found additional findings, and we are slowly working through the backlog of security tickets.

Third-party software: no newly exploitable items.

Server patching

On policy All servers current; no security patches overdue. Last scan August 2.

Corporate IT & People — July vendor reports; phishing and training live

Devices Protected	External Weak Points	Security Escalations	Phishing Test Failures	Training Complete	Systems Current
62 devices 87 users protected	0 found in external scans	10 investigated · 0 needed action	3.4% July test · 2 of 58 staff clicked	100% monthly, all users	100% supported Windows 11 versions

Multi-factor sign-in is enforced for every account. Our 24/7 security monitoring service reviewed 3.0M events in July; 10 were investigated and none required action. Windows version detail is from the June technology report; the July edition had not arrived at publication.

Recover — Backup & Continuity Readiness

Can we come back from a bad day, and how much would we lose? Proven by tests, not job logs.

Asset	Owner	Backup Health	RPO	Last Verified Restore	Status
Production database	CTO	Daily full + 15-min log copies, offsite	15 min ✓	Jul 26 · point-in-time	Verified · 17.5 min
Server images	CTO	App servers weekly; database & utility monthly	Layer beneath live backups	—	On schedule
Document storage	CTO / AWS	Versioned, continuous	Continuous	—	Healthy
M365 (email, files, Teams)	XPERTECHS / Datto	Automatic	Per Datto schedule	Jul 21, 2026	Restore verified
Disaster-recovery exercise	CTO	—	—	None on record	Schedule H2

RPO = maximum data loss if the system failed right now. The July 26 test restored the database from a full backup plus transaction-log replay to a specific point in time, completing in 17 minutes 33 seconds and confirming the 15-minute data-loss target is achievable. Work is underway to run that restore test automatically on a recurring basis. All monthly and weekly image backups completed on schedule this period.

Decisions & Risks — What Needs Exec Attention

DRAFT — written from this week's data, reviewed with the CTO

Progress: availability above target, fourth clean week

Platform availability reached 99.95%, clearing the 99.9% goal, with no customer-facing incidents for a fourth consecutive week. The interruptions from early July have fully cleared the reporting window. No action needed.

Heads up: security backlog

Leveraging a secondary tool found additional findings, and we are slowly working through the backlog of security tickets.

Progress: recovery testing complete except the disaster-recovery exercise

Database and M365 restores are both verified by test. The remaining item is the disaster-recovery walkthrough, planned for the second half of the year.