Installnet IT & Technology Weekly

July 6 – July 12, 2026

Prepared by Aaron Weinberg, CTO
Covers: Facilitynet · Installhub · API · Notifications · Corporate IT

Platform Availability30 DAYS

99.80%

Worst production system (API) · target 99.9%

Prior 30 days: 99.81%

Known cause; brief interruptions easing

RoadmapSNAPSHOT

Active high-priority features, 4 in development

Last week: 6

No change

Portfolio MixSNAPSHOT

18%·59%·23%

Share of active investment: Grow · Do · Run (targets 25% · 50% · 25%)

Last week: 18% · 59% · 23%

Grow: 18% vs 25% target

Security FindingsSNAPSHOT

66% in SLA

50 open: 2 Critical, 19 High, 29 Med/Low

Last week: 72% · 61 open (6 Critical)

11 closed, incl. 4 Criticals

Recover — DR & BCPSTATUS

15 min RPO

All backups healthy and running; max data loss 15 minutes

Open: restore tests + DR drill not yet verified (Q3)

3 verification items open

Operate — System Availability & Incidents

Uptime per production system (trailing 30 days) and every customer-visible incident of 5+ minutes in the last 4 weeks

Facilitynet99.94%

Installhub100.00%

API99.80%

Notifications100.00%

Marketing sites99.96%

One tick per day, June 13 – July 12. Green = clean day · faded green = brief blips, minutes total, site stayed up · amber = site-level outage · red = major outage (hours) · gray = planned maintenance. Target: 99.9% per system; values exclude planned maintenance.

Date	System	Impact	Duration	Status
No new site-level incidents this week. Rows below are the most recent, now resolved.
06/30	Installnet.com	Planned hosting migration (GoDaddy) overran its window; monitored throughout	9h 41m	Resolved · planned
06/30	Ecoserv site	Same hosting migration; overran planned window, monitored	8h 57m	Resolved · planned
06/24	Ecoserv site	Site unreachable	18 min	Resolved

Only site-level events appear here — single app-server issues that high availability absorbed (including a brief simultaneous blip on both Facilitynet servers July 8 evening, sites stayed up) show as faded-green days on the left, not incidents. Below threshold: the API had about 60 brief interruptions over 30 days (each under 5 min) — degraded; fix in progress (mod-72, mod-73), with frequency easing over the past week.

Build — Roadmap Delivery & Investment

Where development investment is going (Grow / Do / Run), and the active high-priority features

Grow the business18% (target 25%)

Do the business59% (target 50%)

Run the business23% (target 25%)

Grow is running at 18% of investment against the 25% target; Do is absorbing the difference. Based on 54 active scored features (April scoring baseline; full refresh at the start of August).

Feature	Owner	Stage	Target	Status
Company Pages - Hierarchy Updates (PROD-382)Do	Aaron	In development	Jul 27, 2026	Date moved +2 wks
HubSpot Integration (PROD-480)Grow	Eric	In development	Jul 27, 2026	Date moved +2 wks
Project scope standardization (PROD-416)Do	Aaron	In development	Q3 2026	On track
Market Segment tagging in SP Locator (PROD-513)Do	Aaron	Ready to develop	Q3 2026	Queued
Functions & Permissions Overhaul (PROD-536)Do	Aaron	In design	Q3 2026	Design
Digital signature workflow (PROD-43)Do	Aaron	In development	Q4 2026	On track

Chips show each feature's dominant investment bucket from its value scorecard. Company Hierarchy and HubSpot both moved their target from July 13 to July 27. Q3 value shipped: 0 points (quarter began July 1); this counter accumulates as features ship. Full Do/Run/Grow portfolio detail moves to the quarterly report.

Secure — Risk Posture

Open security findings across application code and third-party software, measured against the resolution SLA

Severity	Open	Past SLA	SLA Target
Critical	2	1	14 d
High	19	14	30 d
Medium	22	2	90 d
Low	7	0	180 d

Open findings fell from 61 to 50 week over week.

This week

Progress 11 findings closed, including 4 of the 6 Criticals. One Critical remains, 42 days past target.

Note The share within SLA dipped to 66% because the findings we closed were compliant ones — the older, past-due items are now a larger slice of a smaller total. The absolute risk is down.

Monthly code scan ran on schedule July 7. Third-party software: no newly exploitable items.

Server patching

Automated patch scanning was rebuilt with corrected settings this week after a targeting issue blocked earlier attempts. First results next issue

Corporate IT & People — from June vendor reports and live training data

Devices Protected	External Weak Points	Security Escalations	Phishing Test Failures	Training Complete	Systems Current
68 of 68 all devices protected	0 found in external scans	2 / 0 action both closed	0.0% June test, all staff	100% monthly, all users	100% supported Windows 11 versions

Multi-factor sign-in is enforced for every account. Our 24/7 security monitoring service reviewed 2.8M events in June; 2 investigated, 0 required action.

Recover — Backup & Continuity Readiness

Can we come back from a bad day, and how much would we lose? Proven by tests, not job logs.

Asset	Owner	Backup Health	RPO	Last Verified Restore	Status
Production database	CTO	Daily full + 15-min log copies, offsite	15 min ✓	No recent test	Recovery test overdue
Server images	CTO	App servers weekly; database & utility monthly	Layer beneath live backups	No test on record	On schedule
Document storage	CTO / AWS	Versioned, continuous	Continuous	—	Healthy
M365 (email, files, Teams)	XPERTECHS / Datto	Automatic	Per Datto schedule	No recent test	Request restore test
Disaster-recovery exercise	CTO	—	—	None on record	Schedule H2

RPO = maximum data loss if the system failed right now. The database is protected by daily full backups plus copies every 15 minutes to protected offsite storage (versioned, cannot be silently deleted); server images are a slower rebuild layer beneath that — weekly for the application servers, monthly for the database and utility servers. All backup jobs completed on schedule this week.

Decisions & Risks — What Needs Exec Attention

DRAFT — written from this week's data, reviewed with the CTO

Decision needed: one Critical security finding still past its deadline

Four of six Criticals were closed this week — good progress. The one that remains has been open 42 days against a 14-day target and has a ticket with the development team. Commit a fix date this month, or formally accept the risk with a documented rationale.

Progress: Notification Center performance program underway

Performance patches deployed Friday afternoon produced immediate improvement, with more scheduled this week. No action needed; the gains should show in next week's availability numbers.

Heads up: database recovery test still to be scheduled

Backups are healthy and data-loss exposure is 15 minutes, but the full recovery procedure has not been timed recently. A timed test restore is planned as part of the H2 disaster-recovery exercise.